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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of James Rock

James Rock

April 13, 2024

5  out of  5
rating by James Rock
"Just moved to the area and transferred my State Farm insurance over to Michael Smith's office. Everything went smooth. I introduced myself and Mr. Smith welcomed me and gave me some great information on the local community a d Virginia itself. 👍👍"
We responded:
"James, I appreciate your kind review. We always want these processes to be smooth and transparent. The efficiency and integrity in which we conduct our services will always remain of importance to this team. - Michael"
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Carrie Marchant

February 15, 2024

5  out of  5
rating by Carrie Marchant
"Always prompt, friendly and caring!"
We responded:
"Carrie, thanks so for the kind words. We really appreciate you and wish you all the best! - Michael"
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Jordan Morris

August 31, 2023

5  out of  5
rating by Jordan Morris
"Have been with them for the past 5 years and they never disappoint. Maile is great to work with!"
We responded:
"Jordan, your loyalty over the years has been amazing! We look forward to assisting you for many more years to come as we appreciate your business! - Michael "
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Corey & Nicole Diamond

August 1, 2023

5  out of  5
rating by Corey & Nicole Diamond
"I would like to express the gratitude of my entire family for the professionalism, dedication and responsiveness of Agent Michael C. Smith. We had coverage with your predecessor and decided to continue with State Farm. The communication from you and your staff is outstanding."
We responded:
"Corey & Nicole, it was our pleasure helping with your insurance! My team and I will always be here for you if you need any guidance or have any questions. - Michael "
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Lucy Seward

February 2, 2023

5  out of  5
rating by Lucy Seward
"We could not be more thrilled and impressed with the professionalism, dedication and responsiveness of Agent Michael C. Smith. He came highly recommended by my brother and his reputation speaks for itself. We are new to State Farm, after recently switching from an insurance company we had been with for 24 years, and have been very pleased with the customer service as well as the savings in our new policies. We are looking forward to a long relationship with State Farm."
We responded:
"Lucy, taking care of each of our customers with professionalism and respect will always be the number one priority at our State Farm Agency. Thank you for sharing. - Michael"
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Patricia Reynolds

November 10, 2022

5  out of  5
rating by Patricia Reynolds
"Michael Smith is a great agent! He takes the time to call me on my birthday just to wish me a happy birthday. His office always takes care of our home policy with care! Maile and Grace are so kind and always make sure that we are happy with everything. When you talk with them on the phone, it's like talking to family! I am so happy that we have chosen Michael to be our State Farm Agent. If you are looking for that small town feel, I highly recommend you give his office a try!"
We responded:
"Patricia, hank you for giving my team and I the opportunity to assist you in your time of need. We look forward to providing you with an exceptional customer service experience in the future as well. - Michael "
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Robin Griffin

September 2, 2022

5  out of  5
rating by Robin Griffin
"Omg where do I start today September 2nd I had the most amazing experience with Miley at this office here in Stafford VA. I've been with this insurance company since 1998 and let me tell you they have been taking GOOD care of me every since. Miley went above and beyond the call of duty to help me get my grandson some car insurance.. and she got him the best quote every, she was so patient and very attentive with me during the process she is such a sweetheart.. she's my new niece but she don't know it yet☺️☺️☺️ So if you looking for car insurance look no further you've come to the right place... Michael Smith and the rest of team is hands down the right ones they are all so nice and easy to talk to. And Miley deserves a RAISE for a job well down👌🏾🫂🙏🏾 GOD bless you all💛💛💛💛💙"
We responded:
"Robin, thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - Michael"
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shamickaneal07

August 12, 2022

5  out of  5
rating by shamickaneal07
"I wanted to take the time to give kiddos for Mail and Grace great customer service. Michael team is very professional and always pleasant and knowledgeable of there work.. this team is a great face for the company. Please let them know how great they make policy holders feel so comfortable with this office handling our policies.. will recommend this office to all my close friends and family💯💯"
We responded:
"Hello, we will always strive to leave you with a wonderful customer service experience! We're grateful for the trust you have in our agency to serve and protect you each day! Thank you. - Michael"
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Annette Scott

August 11, 2022

5  out of  5
rating by Annette Scott
"Ms. Daniels was great in providing details for the homeowner's insurance. She provided details and gave great explanation for the varying coverage areas. She was great to work with. Ultimately, I transitioned to State Farm Insurance because of her detailed assistance, professionalism, and kindness."
We responded:
"Annette, I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business! - Michael"
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Shawnte' Marie

August 10, 2022

5  out of  5
rating by Shawnte' Marie
"Ms. Daniels at State Farm is the absolute best. Everything I’ve needed, every time I’ve needed it… she’s been right there. Call her for a quote!!!!"
We responded:
"Shante, we care for our customers deeply and we're proud to serve you each day. Please know we're here for you always and look forward to assisting you in the future. Thank you for your business. - Michael"
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Ted Vinatieri

July 18, 2022

5  out of  5
rating by Ted Vinatieri
"Have been a client of State Farm for many years for home and auto. Michael is our third agent and he along with his office staff are excellent. We always get prompt responses and thorough service. They have made some suggestions for better pricing and fuller coverage--which actually did not increase our premiums but expanded our coverage. They are a great team!"
We responded:
"Ted, my team and I are grateful for the opportunity to serve you each day. We're always more than happy to assist you and make sure your questions are answered to your satisfaction! - Michael"
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Jason -

June 28, 2022

5  out of  5
rating by Jason -
"Very responsive and helpful even with uncommon issues. Couldn't ask for more!"
We responded:
"Jason, our time with you has been a pleasure. Thank you for allowing us to serve your insurance needs. We appreciate you. - Michael "
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A Coop

August 27, 2021

5  out of  5
rating by A Coop
"THE BEST CUSTOMER SERVICE. They just called to wish me a Happy Birthday and stole my heart and won my car insurance forever. Maile is the agent that has been helping me and she is a rock star! She is personable and helped me through a stressful relocation with car insurance. Her kindness and professionalism was so important during a chaotic time in my life. I've used state farm prior in other states and they have a 5 star standard!"
We responded:
"Hello, I'm so glad your time spent with us has given you the extra knowledge to successfully protect you and your family in the insurance world! We appreciate your business. - Michael "
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Susie Islas

April 6, 2021

5  out of  5
rating by Susie Islas
"Mr.Micheal Smith is a fantastic agent. I have always had great experiences with his office but this one topped it off.....When your agent calls to wish you a happy birthday that is just so nice and thoughtful. Speechless to say the least. I have been with the company for many years and plan to be a life long customer. Thank you so much. #1 agent, do not look any further. Give them a call today!!!!"
We responded:
"Susie, thank you for recommending our State Farm Agency to assist the needs of others! We couldn't be more excited to assist you and your future insurance needs. - Michael"
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Jay Taylor

January 14, 2021

5  out of  5
rating by Jay Taylor
"They have been very accommodating😎. The ladies here are awesome and are very accommodating. Their customer service is one point👍🏾"
We responded:
"Jay, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! - Michael"
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Diane Hecker

January 7, 2021

5  out of  5
rating by Diane Hecker
"Anyone I have ever communicated with has always been professional, kind, and knowledgeable. They have always responded very timely, especially Jenna."
We responded:
"Diane, we will always go above and beyond to exceed your customer service expectations! My team and I will always be here to support your insurance needs. - Michael"
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Janet Brutus

November 13, 2020

5  out of  5
rating by Janet Brutus
"Easy to deal with. I always get what I need in a timely manner"
We responded:
"Janet, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Michael"
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George Keidel

April 8, 2019

5  out of  5
rating by George Keidel
"Been my agent since I could drive and my parents agent since I can remember. Great guy who is always available to work with you as needed."
We responded:
"George, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Michael "